Released on: January 17, 2008, 6:48 am

Press Release Author: Liz Kupcha

Industry: Internet & Online

Press Release Summary: John and Elizabeth Kupcha each run home-based businesses.
Actions by EarthLink have prevented this Long Island couple from conducting their
business affairs. Over the course of two weeks, the Kupcha's EarthLink account has
been hacked six separate times; the last two actions resulted in the deactivation of
their account. Representatives from EarthLink claim that there isn't anything that
can be done to expedite the reactivation of the Kupcha's EarthLink service.

Press Release Body: Mr. Kupcha is a freelance plumbing and fire protection engineer
and has been a sole proprietor since 2001. The lifeline of his business is on the
computer as well as his ability to send and receive e-mail. Since 3:30 p.m. on
January 16, 2008, his capabilities to conduct e-mail transactions ceased. Mr. Kupcha
is at the risk of losing thousands of dollars and a host of clients due to
EarthLink's substandard security measures.

In addition to Mrs. Kupcha's full-time job as a Marketing Director for an
engineering firm, she also provides freelance marketing consulting services and is
an independent consultant for Passion Parties. The clients that Mrs. Kupcha has for
her marketing consultant have her phone number so reaching her is not a problem.
However, her Passion Parties business is web-based and her leads are forwarded by
e-mail only; the e-mail address listed with her business is with EarthLink, her
potential clients don't have any other means to reach her.

The inferior security procedures that are implemented by EarthLink has caused
unauthorized access to the Kupcha's account and result in the setup of an assortment
of web domain profiles on four separate occasions and associated billing attempts to
Mrs. Kupcha's credit card. Mrs. Kupcha spent at least an hour on the phone with
EarthLink's Customer Service and Technical Support Departments; on January 16, 2008.
She spent a total of five hours on phone support and online chat support to no
avail.

EarthLink is not remorseful. The Kupcha's have been recipients of insincere
apologies and broken promises on the part of EarthLink. They stand to lose thousands
of dollars and immeasurable credibility.

John and Elizabeth Kupcha are in pursuit of the American Dream and fully resent
corporate incompetence that prevents them from dong so.


Web Site: http://

Contact Details: Liz Kupcha
2 Hayes Road
Amity Harbor, NY 11701
(631) 617-2446
lizorourke8971@gmail.com

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